At 1wen, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player under Philippine law.
1wen ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy ("Policy") describes how 1wen collects, uses, stores, shares, and protects personal information in connection with your use of the 1wen website, mobile application, and all related services (collectively, the "Platform").
This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It applies to all users of the Platform, including registered players, prospective players who browse the site without registering, and any other individuals whose personal data we process in connection with our services.
By accessing or using the 1wen Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and 1wen.
1wen collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we collect include:
2.1 Identity & Registration Data
2.2 Contact Data
2.3 Financial & Payment Data
2.4 Gaming & Behavioral Data
2.5 Technical & Device Data
1wen collects personal data through the following channels:
1wen uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age and identity verification (KYC) | Identity data, government ID, date of birth |
| Processing deposits and withdrawals | Financial and payment data |
| Delivering gaming services and game history | Gaming and behavioral data |
| Administering bonuses and promotions | Identity, gaming, and contact data |
| Fraud prevention and security monitoring | Technical, financial, and identity data |
| Anti-money laundering (AML) compliance | Financial, identity, and transaction data |
| Responsible gaming monitoring and intervention | Gaming, behavioral, and contact data |
| Customer support and dispute resolution | All relevant data categories |
| Platform improvement and analytics | Technical and behavioral data (aggregated) |
| Marketing communications (with consent) | Contact and gaming preference data |
| Legal and regulatory compliance | All relevant data categories |
Under the Philippine Data Privacy Act of 2012, 1wen processes your personal data on the following legal bases:
1wen does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited circumstances:
6.1 Service Providers
We engage trusted third-party service providers who process personal data on our behalf, strictly under written data processing agreements that require them to maintain confidentiality and implement appropriate security measures. These include KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection and cybersecurity firms, cloud hosting and infrastructure providers, and customer support platform operators.
6.2 Regulatory & Legal Authorities
We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction where we are legally required or permitted to do so — for example, in response to a lawful subpoena, court order, or regulatory investigation.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of 1wen's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via email or in-platform notice prior to any such transfer and will ensure the receiving entity is bound by privacy obligations no less protective than those in this Policy.
1wen uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data that helps us improve our services. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 1wen Platform. For more information on managing cookies in popular Philippine mobile browsers and devices, please refer to your device's help documentation.
1wen retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
When personal data is no longer required, 1wen will securely delete or anonymize it in accordance with industry-standard data destruction practices.
1wen implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1wen:
You have the right to know what personal data we collect, why we collect it, and how it is used — which is the purpose of this Policy.
You may request a copy of the personal data we hold about you at any time by contacting our Data Protection Officer.
If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, or unlawfully obtained personal data.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.
To exercise any of these rights, please submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Privacy Rights Request." We will respond within fifteen (15) business days of receiving your request. We may require you to verify your identity before processing your request.
The 1wen Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing casino-style online gambling in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds in accordance with our underage account closure procedures.
If you are a parent or guardian and believe that a minor in your care has registered on the 1wen Platform, please contact us immediately at [email protected] so we can take prompt action.
In some cases, 1wen may transfer your personal data to service providers or infrastructure partners located outside the Philippines — for example, cloud hosting providers or international KYC verification services. When such transfers occur, 1wen ensures that appropriate safeguards are in place to protect your personal data, including:
By using the 1wen Platform, you consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
1wen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via their registered email address or through a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how 1wen protects your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the Platform.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1wen handles your personal data, please contact our Data Protection Officer (DPO):
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012.
Six core commitments that define how 1wen handles your personal data every single day.
1wen fully complies with the Philippine Data Privacy Act of 2012 (RA 10173). We have a registered Data Protection Officer and maintain a Personal Data Processing System inventory as required by the National Privacy Commission.
Your personal information is never sold, rented, or traded to advertisers, data brokers, or any third party for commercial gain. Data sharing is limited strictly to service providers and regulatory authorities as described in our Privacy Policy.
All data in transit is protected by TLS encryption. Sensitive data at rest — including passwords and financial details — is secured with AES-256 encryption, the same standard used by major Philippine banks like BPI and BDO.
As a 1wen player, you have the right to access, correct, delete, and port your personal data at any time. Submit a request to [email protected] and our Data Protection Officer will respond within 15 business days.
1wen uses KYC verification and age-checking technology to ensure only players aged 21 and above can register and play. Any account found to belong to a minor is immediately closed and personal data deleted.
In the unlikely event of a data breach affecting your personal information, 1wen will notify the National Privacy Commission within 72 hours and inform affected players without undue delay — because you deserve to know.
Now that you know how 1wen protects your privacy, join hundreds of thousands of Filipino players enjoying fair, secure, and responsible online gaming. Registration is free. Deposits start from ₱100. Must be 21 years or older.
🔞 Must be 21 years or older to register and play. Please gamble responsibly.