Responsible Gaming
at 1wen

🤝 Our Commitment to Responsible Gaming

At 1wen, responsible gaming is not just a checkbox — it is a core part of how we operate. We believe that online gaming should be an enjoyable form of entertainment, not a source of financial stress, family conflict, or personal harm. That is why we have built a comprehensive responsible gaming framework that gives every player the tools, information, and support they need to stay in control.

Whether you are playing Blackjack, spinning through Boom Legend, or trying your luck at Super Keno, the same principle applies: play for fun, play within your budget, and know when to stop. 1wen is here to support you every step of the way.

Our responsible gaming program is aligned with the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR), which regulates online gaming operations in the Philippines. We take our obligations under this framework seriously and continuously invest in tools and training to uphold them.

🔍 Understanding Problem Gambling

Problem gambling — sometimes called gambling disorder — is a condition where a person's gambling behavior causes significant harm to themselves or the people around them. It can affect anyone, regardless of age, income, or background. In the Philippines, where gaming culture is deeply embedded in everyday life from local bingo to sabong to online casinos, it is especially important to recognize the warning signs early.

Problem gambling is not simply about how much money you spend or how often you play. It is about whether gambling is negatively affecting your life. Common signs include:

• Spending more money on gambling than you can afford to lose
• Borrowing money from family, friends, or loan apps like GCash Credit to fund gambling
• Feeling restless, irritable, or anxious when you are not gambling
• Lying to family members or loved ones about how much time or money you spend gambling
• Chasing losses — continuing to play in an attempt to win back money you have already lost
• Neglecting work, school, family responsibilities, or personal health because of gambling
• Using gambling as a way to escape stress, depression, or personal problems
• Repeatedly trying to cut back on gambling but being unable to do so

If you recognize any of these signs in yourself or someone you care about, please take action now. 1wen has tools available to help, and support is always free and confidential.

🛠️ Your Responsible Gaming Tools at 1wen

1wen provides a full suite of responsible gaming tools that you can activate at any time through your account settings. These tools are free, immediate, and designed to put you in control of your gaming experience. Here is what is available to every registered player:

🚫 Self-Exclusion: A Closer Look

Self-exclusion is one of the most powerful tools available to players who feel their gambling is getting out of hand. When you self-exclude from 1wen, your account is fully suspended — you will not be able to log in, deposit, or place bets for the duration of your chosen exclusion period. We will also suppress all marketing communications to your registered email and phone number during this time.

1wen offers the following self-exclusion options:

• 6-month exclusion — suitable for players who want a significant break to reassess their habits
• 1-year exclusion — recommended for players who have identified a pattern of problem gambling
• Indefinite exclusion — for players who wish to permanently stop gambling on 1wen; this can only be lifted after a minimum of 5 years and a formal review process

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request." Our team will process your request within 24 hours.

Step-by-step: How to self-exclude on 1wen

• 1
  Log in to your 1wen account Use your registered email and password to access your account dashboard.
• 2
  Go to Account Settings Click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
• 3
  Select Responsible Gaming Navigate to the "Responsible Gaming" tab within your account settings panel.
• 4
  Choose Self-Exclusion Select your preferred exclusion period — 6 months, 1 year, or indefinite — and confirm your choice.
• 5
  Receive confirmation You will receive an email confirmation at your registered address. Your account will be suspended immediately upon confirmation.

👶 Protecting Minors from Gambling

1wen has zero tolerance for underage gambling. The minimum age to register and play on our platform is 21 years old, in line with PAGCOR regulations. We enforce this through mandatory KYC (Know Your Customer) verification, which requires all players to submit a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, or driver's license — before they can make their first deposit.

We also encourage parents and guardians to take proactive steps to prevent minors from accessing online gambling platforms. Practical measures include:

• Using parental control software on shared devices and home networks
• Keeping your 1wen login credentials private and never sharing them with family members under 21
• Enabling screen time restrictions on mobile devices used by younger family members
• Having open conversations with teenagers about the risks of gambling and the legal age requirements in the Philippines
• Logging out of your 1wen account after every session on shared devices

If you suspect that a minor has accessed the 1wen platform using your account or another account, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action, including account suspension and refund of any deposits made by the minor.

💡 Tips for Keeping Your Gaming Healthy

Responsible gaming is not just about avoiding addiction — it is about building habits that keep gaming fun and sustainable over the long term. Here are some practical tips that 1wen recommends to all players, whether you are a casual weekend player in Quezon City or a regular from Cebu or Davao:

• Set a budget before you play — Decide how much you are comfortable spending before you open the app. Treat it like a night out: once the budget is gone, the session is over.
• Never gamble with money you cannot afford to lose — Do not use rent money, grocery funds, or emergency savings. Only play with discretionary income.
• Take regular breaks — Step away from the screen every 30–60 minutes. Use 1wen's session time limit feature to remind yourself.
• Do not chase losses — If you have had a losing session, accept it and log off. Chasing losses almost always makes things worse.
• Balance gaming with other activities — Make sure gaming is just one part of a balanced lifestyle that includes family time, exercise, and social activities.
• Avoid gambling when emotional — Do not play when you are stressed, angry, depressed, or under the influence of alcohol. Emotional states impair judgment and lead to poor decisions.
• Keep track of your spending — Review your transaction history in your 1wen account regularly so you always know exactly how much you have spent.
• Talk to someone you trust — If gaming is causing you stress, talk to a family member, close friend, or counselor. You do not have to deal with it alone.